Last Updated: September 16, 2024
We collect information you provide directly when requesting storage services, including your name, email address, and equipment storage preferences. Facility access systems collect biometric verification data for security purposes.
Our website automatically collects technical information through cookies and similar technologies, including IP addresses, browser types, and page interaction patterns.
Personal information supports storage service delivery, including reservation management, facility access coordination, and equipment maintenance scheduling. We use contact information to send service updates, security notifications, and operational communications.
Technical data helps us improve website functionality, analyze usage patterns, and enhance security measures.
We do not sell personal information to third parties. Limited data sharing occurs with service providers who support facility operations, including security monitoring systems, payment processors, and maintenance coordination services.
Information may be disclosed if required by law enforcement or legal proceedings, or to protect facility security and client safety.
We implement technical and organizational measures to protect personal information, including encrypted data transmission, secure storage systems, and restricted access protocols. Biometric data receives enhanced protection through specialized security systems.
Despite protective measures, no security system is completely impenetrable. We cannot guarantee absolute data security.
You may access, correct, or request deletion of personal information we maintain. Facility access requires certain data retention for security purposes, which may limit immediate deletion in some circumstances.
You can opt out of marketing communications while continuing to receive essential service notifications.
We retain personal information for the duration of your storage service relationship plus seven years for business record purposes. Biometric access data is deleted within 90 days of service termination unless legal requirements mandate longer retention.
Your information is processed primarily in Canada. Some service providers may process data in other jurisdictions with adequate data protection standards.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors.
This privacy policy may be updated periodically to reflect operational changes or legal requirements. Material changes will be communicated through email notifications to active clients.
Questions about this privacy policy or data practices should be directed to [email protected]